Frequently asked questions

Can I use my own visualization software with the Maxee hardware?

Sure. The Maxee gateway and sensor come with an API (Application Programming Interface) that enables you to download the data to your own visualization software.

Will my data be private and secure?

Whenever your data is in transit between you and us, everything is encrypted. User passwords are stored encrypted. Maxee data is stored in a secured database hosted in a certified datacenter.

How many energy or water meters can be linked to a Maxee sensor?

Each Maxee Sensor can connect 3 energy meters with pulse-output. The Maxee Sensor can also connect devices with a 0-10V/4-20mA output such as CO2-sensors. Each Maxee Sensor also has an onboard temperature and relative humidity sensor.

Note that the Maxee Gateway by itself is also a Maxee Sensor and hence can connect up to three energy meters directly.

How many Maxee sensors can I link to a Maxee gateway?

The Maxee Gateway can connect up to 50 Maxee Sensors.

Can I install multiple Maxee Gateways in one building?

Yes, you can install multiple Maxee Gateways in one building.

How long is the battery life of the Maxee sensors?

The Maxee sensor is by default powered by two user replaceable 3,6 V AA batteries. Battery life depends on the send frequency, the amount of data transferred, temperature, environment, etc. In normal circumstances batteries last up to 7 years. The Maxee sensor can also be powered by an external power source (DC12 to 24 V).

Where can I find de Maxee configurator app?

You can find the Maxee configurator app in Google Play Store.

Look for: 'Maxee Configurator'

Knowledgebase: How to install the Maxee Configurator

I can’t find the Maxee Configurator app on iPhone App Store.

iPhone is currently not supported as Apple does not support NFC (Near Field Communication) for third party applications.

The pulse output om my meters are already in use by an other application. Can I split the pulses?

Yes, If the pulse output of your meter is already used by an other application, you can install a Maxee pulse splitter.

The Maxee pulse splitter can split active and passive pulses. Your existing application will continue working as before and the extra pulse can be used to connect to a Maxee sensor.

What is Industry 4.0 and what does it have to do with Maxee?

Industry 4.0 is the subset of the Fourth Industrial Revolution that concerns industry. The fourth industrial revolution encompasses areas which are not normally classified as industry, such as Smart Cities and Smart Meters like Maxee for instance.

Although the terms "industry 4.0" and "fourth industrial revolution" are often used interchangeably, "industry 4.0" refers to the concept of factories in which machines are augmented with wireless connectivity and sensors, connected to a system that can visualise the entire production process in terms of energy.

In essence, industry 4.0 describes the trend towards automation and data exchange in manufacturing technologies and processes which include cyber-physical systems (CPS), the internet of things (IoT), industrial internet of things (IIOT), Cloud computing, Cognitive computing and Artificial intelligence.

 Easy to use

Thanks to the future proof LoRa ™ technology, the MAXEE hardware is charged for the ages

 Plug 'n Play

Thanks to the future proof LoRa ™ technology, the MAXEE hardware is charged for the ages

 Long lifespan

Thanks to the future proof LoRa ™ technology, the MAXEE hardware is charged for the ages

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